All orders are processed from Monday - Saturday. Please allow 1-2 business days for us to process your orders and an additional 7-15 business days for delivery.

You can track your order by visiting this link. Enter your order number or tracking number in the provided field to view the status of your shipment. Kindly allocate a period of 3 business days to receive your tracking number. In the case of orders to Australia, it is advisable to allow 5 business days due to the usual occurrence of delays in the issuance of tracking numbers.

Upon placing an order, you'll receive a confirmation email that includes your order number. Once your order has been fulfilled, you will receive another email with the tracking number. Please check your inbox as well as your spam/junk inbox in case these emails were misdirected.

If you haven't received an order confirmation or tracking number via email, firstly please check your spam/junk inbox. If you are still unable to locate this order confirmation or tracking number please reach out to our customer service team at pheminineteams@gmail.com. Please provide us with your name, the email used during the purchase, and any other relevant information to help locate your order.

If you are experiencing any difficulties with the tracking link, we kindly request that you allow a period of 3 to 5 business days for your tracking updates to be processed and made available. In the event that the issue persists, we recommend attempting the following troubleshooting steps: clearing your browser cache and cookies, or alternatively, using a different browser to access the tracking information. Our dedicated customer service team is also available to provide assistance and address any concerns you may have. Please feel free to contact us at pheminineteams@gmail.com, and we will be more than happy to assist you further.

Sometimes there can be delays in the tracking information being updated by the courier. If there has been no update for more than a 5 working days, please reach out to our customer support team at pheminineteams@gmail.com, and we'll investigate this further for you.

Most women report a noticeable difference within 7 days of daily use. For the best results, take two gummies daily with water to allow optimal freshness and comfort.

Unlike other solutions, our gummies combine a natural peach extract with clinically-tested probiotics for complete care. We focus on both prevention and protection, with results in just 7 days. Plus, they taste amazing!

No - we ship in plain, discrete packaging. Our gummies look like regular supplements. They come in a sophisticated pink pouch that looks like any wellness product.

Yes, our gummies are safe to take alongside your daily vitamins and supplements. We recommend taking them with water during meals for optimal absorption. As with any supplement, consult your health care provider if you have specific concerns.

Yes! - pHeminine Balance Gummies can be used to maintain freshness and vaginal health, even if you don't currently struggle with odor or imbalance.

Absolutely. Our formula is 100% natural, vegan-friendly, and free from artificial additives. Each ingredient is carefully selected and tested for long-term daily use. The probiotic strain we use is clinically proven safe for continuous use.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it, in its original packaging, unopened or unused, and with the receipt or proof of purchase. To initiate a return, contact us at pheminineteams@gmail.com or contact us at this link.

Should you encounter a defective, damaged, or incorrect item, we kindly request that you promptly reach out to us at pheminineteams@gmail.com. We will swiftly assess the matter and take necessary steps to rectify the situation to your satisfaction. You can also reach us at this link.

If you're experiencing issues with a package that's been marked as delivered but hasn't arrived, we apologize for any inconvenience and would like to help you resolve this situation.

First, make sure to verify the delivery by checking if the package was mistakenly placed in a different location at your premises, or possibly left with a neighbor. Next, review the delivery status and details by using the provided tracking link. We recommend that you then contact the carrier, PostPlus, directly with your tracking number, available on the tracking link. They will be able to further assist and if necessary, initiate an investigation into your package's whereabouts. If your package hasn't been found within a specified date range, please contact us again for the next steps to dispute the order with the courier.